Customer Support Specialist

Northbrook, Illinois, United States · Customer Service · CSS

Description

Spark Hire is an award-winning video interviewing platform (Software-as-a-Service) used by more than 5,000 customers. Our industry-leading platform is recognized as the gold standard by esteemed software review site G2 Crowd. We’ve also been recognized as one of the best startups to work for (nationally) and a best small business to work for in the Chicago area.


We’re looking for a passionate Customer Support Specialist who will be a key member of our technical support department. As a Customer Support Specialist at Spark Hire, you’ll be working with users in over 100 countries (millions of videos are completed on Spark Hire each year).


Your primary goal is to provide exceptional customer service so our users can troubleshoot problems, get the answers to their questions, and successfully accomplish what they’re trying to do on Spark Hire.


This is an awesome opportunity to join a friendly customer/technical support team at a growing company that’s on a mission to make the interview process more enjoyable for everyone.


Let’s take a look at a day in your life as a Customer Support Specialist.


There are two audiences that you’ll be supporting:

Candidates: these individuals are completing video interviews for our customers.

Customers: these individuals are using our product to connect with the best candidates for job openings at their respective organizations.


The tools you’ll be using to support these audiences:


Zendesk: this is our help desk and ticketing system

Live Chat: you'll interact with users in real time using chat

Salesforce: this is our CRM in case you need to look up a customer’s account.

Snagit: this is how you’ll take screen capture images and videos.

Codebase: this is how you’ll interact with our development team on issue reporting and quality assurance testing.


We also have an in-house support tool so you can support candidates and customers without needing the assistance of a developer.


And don’t forget about the traditional phone. Our customers like talking to real people just like you.


The support inquiries you’ll received from candidates and customers are usually straightforward, but there will be times when you’re troubleshooting something you’ve never done before.


Therefore, we’re looking for someone who is an excellent listener, great teacher, and analytical problem solver.


Also, we’re always improving our internal systems and processes so you’ll be at the forefront of optimizing our support workflows.


Throughout the day, you’ll be doing things like...


There’s never a dull moment as a Customer Support Specialist at Spark Hire so your days will fly by.


If you're looking for an exciting place to work, apply today!


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


We require all candidates that receive and accept employment offers to complete a background check before being hired.

Requirements

Benefits

What You’ll Love About Spark Hire

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